• , I casi di studio.
• Michela Marchiori, Foreword.
• Mauro Baioni, Annalisa Cicerchia, Paola Demartini, Lucia Marchegiani, Michela Marchiori, Flavia Marucci, SoPHIA model: the conceptual approach.
• Marcello Minuti, Alessandro Hinna, Roberto Ferrari, Il benchmark dei musei di eccellenza: un modello per lo studio del settore.
• Mercedes Giovinazzo, Antonio Gucciardo, Alberto Cerezo, Claudia Rosignoli, Elia Vlachou, Henrik Zipsane, SoPHIA social platform: a new community of practice.
• Olga Ioannou, The impact assessment of CH interventions: main challenges and GAPs.
• Rida Arif, Aron Weigl, Angela Wieser, Mauro Baioni, Paola Demartini, Michela Marchiori, The SoPHIA model and its implementation.
• Rida Arif, Aron Weigl, Angela Wieser, Elia Vlachou, Henrik Zipsane, Paraic Mc Quaid, Christine Horn, Aleksandra Uzelac, Sanja Tišma, Suncana Franic, Nicholas Anastasopoulos, Hariklia Hari, Riva Lava, Mauro Baioni, Towards the SoPHIA model: results from the case studies' analysis.
• Annalisa Cicerchia, Ana Zuvela, Paola Demartini, Lucia Marchegiani, Michela Marchiori, Conclusions.
• SoPHIA Consortium, References.

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