Paolo Borioni

Limiti e contraddizioni del New Public Management: una ricerca di Hood e Dixon

  • Abstract

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Hood and Dixon, drawing on the theoretical and then political fundamentals of NPM, carefully reconstruct its original goals. The essay also presents the results of field research aimed at assessing to what extent NPM has attained its pre-set goals: basically "a State that costs less and works better". According to the conclusions, costs have not reduced, and efficiency, measured mainly based on citizens' legitimate complaints, have worsened.

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