In recent years, owing to the global economic crisis as well, public employment services in Italy have witnessed a growing disproportion between (human and material) resources and an increase in the number of users and services provided. The gap between the amount of resources invested in Italy and the level of resources invested in other European countries is so significant as to make any comparison difficult. This is the reason why the need of modernizing these services with tools aimed at supporting user profiling is felt both at the operational level and from a managerial/strategic perspective.
Based on the results of a Delphi survey conducted in cooperation with experts in the field of labour policies and employment services, who operate in the Veneto region, it is argued that profiling systems capable of measuring different components of employability at individual level would be very useful, in Italy as well as in several other countries, particularly for resource allocation and activity planning purposes. Several models can be implemented: the debate is open; however, it is hoped that action is taken quickly.