Communication's routes in Public Administration: institutional arrangements in Tuscany
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Abstract
In recent years, communication in Italian public administrations has gone through a period of great ferment that involved actors, regulations, tools and technologies, skills and expertise. The article focuses on the development of public communication 15 years after the law 150/2000, starting from a quantitative research about institutional arrangements in local administrations in Tuscany, in order to identify new challenges and solicitations. Institutional routes that are spreading provide some remarks upon the development of communication in public administration and many professional competences that today move around it and contribute to its re-definition.
Keywords
- Information and Communication
- Social Media
- Skills
- Public Administration
- Organizational Change
